Compliance

Heavner, Beyers & Mihlar, LLC is dedicated to treating its clients and its clients’ customers, fairly and with respect. It is also fully committed to ensuring compliance with all federal and state laws and regulations, including those governing debt collection and the legal profession. The firm is actively involved in local and state bar associations, as well as various associations focused on the area of collections and creditor rights. The firm has a long - established history of passing rigorous client audits performed by many of the nation’s largest banks and servicers.

Technology

Heavner, Beyers & Mihlar, LLC utilizes Perfect Practice for its foreclosure, litigation, bankruptcy and eviction case management system, which allows for the efficient management of all stages of these processes. The system also allows for the tracking of customer telephone contact, as well as all written correspondence received in a particular matter. Perfect Practice allows the firm to communicate electronically with many client platforms for seamless and efficient transmission of information. The firm conducts an annual disaster recovery exercise to ensure all systems and staff are well prepared for any unforeseen business disruptions.

Heavner, Beyers & Mihlar, LLC’s collection department uses CollectMax as its case management system. This system not only allows for the efficient management of the collection process, it also provides a fail-safe mechanism for tracking customer telephone contacts and written correspondence, payment postings, as well as fees and costs.

CollectMax allows the firm to communicate electronically with many client platforms for seamless and efficient transmission of information.

Security

The firm takes the protection and security of private customer and client privileged information very seriously, and it maintains strict IT security measures. The firm has fully implemented industry best practices to protect all systems and data.

The firm's offices are secure and require electronic badge access for all employees, while security cameras monitor and record all door access. All visitors are required to provide valid state-issued identification to enter the building.